Refund and Returns Policy

By placing an order through pursifi you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.

30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCESS
To start a return, you can contact us at support@hephaestusstyle.com​ or call us +84 396 623 203​. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@hephaestusstyle.com​ or call us at +84 396 623 203​.

RESTOCKING FEE
We do not charge a restocking fee on returns.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Need Assistance?

Your satisfaction is our top priority. If you have any questions or require further assistance, please do not hesitate to reach out:

• Business Address: 4500 69TH STREET CT GIG HARBOR WA 98335-8387 USA, Gig Harbor, WA, United States, Washington
• Email: support@hephaestusstyle.com
• Phone: +84 396 623 203
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)

Thank you for shopping with Nother Sky. We’re here to help ensure that your experience is as smooth as possible.